Privacy Policy

Effective Date: October 13, 2026

1. Introduction

Rivix Detailing Inc. (“Rivix Detailing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, booking forms, and other communication channels.

This Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you when interacting with our website and services.

2. Information We Collect

We may collect the following types of information when you contact us, request a quote, or submit a booking request.

Personal Information

  • Full name
  • Phone number
  • Email address
  • Service address or location where detailing is requested
  • Preferred appointment date and service details

Vehicle Information

To help us understand your vehicle and provide an appropriate quote, we may collect:

  • Vehicle make and model
  • Vehicle year and type
  • Information about the vehicle’s condition
  • Requested detailing services
  • Optional vehicle photographs submitted by you

Vehicle photographs may be used to assess the vehicle’s condition, estimate service requirements, and determine appropriate pricing.

Payment Information

Payments may be processed through Stripe or another payment service provider made available by Rivix Detailing. Payment information is handled in accordance with the applicable payment provider’s privacy and security practices. We do not intend to store complete payment card details on our own website servers.

Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and interactions with the website
  • Basic website usage and analytics information

This information helps us understand how visitors use our website and improve its functionality and performance.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and quote requests.
  • Review and process booking requests.
  • Contact you regarding appointment availability and confirmation.
  • Assess your vehicle’s condition and recommend appropriate services.
  • Provide detailing services at the agreed location.
  • Process deposits and other payments.
  • Communicate appointment changes, including weather-related rescheduling.
  • Send service-related updates and follow-up communications.
  • Improve our website, customer experience, and services.
  • Maintain business records and meet applicable legal obligations.

We will use your information for purposes reasonably related to the services you request and as otherwise permitted or required by applicable law.

4. Sharing of Information

Rivix Detailing Inc. does not sell customers’ personal information.

We may share relevant information with trusted third-party service providers when necessary to operate our business and deliver our services. These may include:

  • Stripe or other payment processors for handling payments.
  • Website hosting, maintenance, and security providers.
  • Website analytics providers, where applicable.
  • Communication and booking service providers.

These providers may process information on our behalf in accordance with their applicable terms, privacy practices, and legal obligations.

We may also disclose information when required by law, to respond to lawful requests, or to protect our rights, property, customers, and business.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential website functions, understand visitor activity, and improve website performance.

Where applicable, analytics tools may collect information about how visitors interact with our website, including pages viewed, traffic sources, and general usage patterns.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

6. How We Protect Your Information

We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted through the internet.

7. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including managing bookings, providing services, maintaining business and payment records, resolving disputes, and meeting applicable legal requirements.

When information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it, subject to applicable retention obligations.

8. Your Privacy Rights

Depending on the laws applicable to your location and circumstances, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Withdraw consent where processing is based on consent.
  • Ask questions about how your personal information is collected, used, or shared.

We may need to verify your identity before responding to certain requests. Some information may need to be retained where required or permitted by law.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services. These websites operate independently and may have their own privacy policies.

Rivix Detailing Inc. is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website and services are intended for individuals seeking vehicle detailing services. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or applicable legal requirements.

Any updates will be posted on this page along with the revised effective date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us using the details below.

Rivix Detailing Inc.

Suite 2300 – 2850 Shaughnessy St
Port Coquitlam, BC V3C 6K5, Canada

Phone: 778-926-WASH (9274)
Email: info@rivixdetailing.ca
Website: rivixdetailing.ca

We will review and respond to privacy inquiries in accordance with applicable privacy laws.